Returns and Refund Policy

wiegand.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are always ready to support you according to the following return and refund policy.

30-day returns

Customers can request a return within 30 days of receiving the product.

The product must be new, unused, unwashed, and with original tags and labels.

Return shipping

To return a product, please contact our customer support team to initiate the return process.

The cost of returning the product to us is your responsibility. Shipping costs are non-refundable. Return shipping costs will be deducted from your refund if you receive it. (Unless we are at fault, we will refund the full cost.)

The time it takes for your item to arrive may vary.

Consider using a trackable shipping service or purchasing shipping insurance if you plan to return more expensive items.

Once we receive your returned item and verify its condition, we will process your refund.

Cancellation Deadline

You have the right to cancel your Order within 24 hours . As long as the order has not been shipped, you will not be charged any fees. Please email us at [email protected] .

Refunds

We will send you an email to notify you that we have received your returned item once we have received and inspected it. We will also notify you of whether your refund is accepted or rejected.

Your refund will be processed within a certain number of days of receiving your approval and a credit will be automatically credited to your credit card or original payment method.

Lost or Delayed Refund

Please double check your bank account if you still haven’t received your refund.

Then contact your credit card provider as it may take some time for the refund to appear in your account.

Next, contact your bank. There is usually a processing time before a refund is posted. If you have done all of this and still haven’t received your refund, please contact us at [email protected]

Exchanges

We only replace items if they are faulty or damaged. If you need to exchange for a similar item, please contact us via Email: [email protected].

Contact us

Email: [email protected]

Adress:311 Fall Ln, Easton, MD 21601,USA

Working time: 8am – 6pm (from Monday to Saturday, Sunday off)